Frequently
asked.

Enter your pickup and drop-off on our booking page to get a quote. The team will review your request and send a written quote. We confirm the booking separately, and send your chauffeur's details once we've assigned one. For complex or multi-vehicle bookings, call 0161 327 4199.

The team reviews your journey, availability and vehicle requirements before confirming a written fare. For urgent requests, call 0161 327 4199.

Based in Manchester, we cover the city along with Salford, Trafford, Stockport, Bolton and Tameside, including Altrincham, Hyde, Marple and Mottram in Longdendale. In Cheshire we cover Wilmslow, Knutsford, Macclesfield and Warrington, and in the High Peak, Glossop and New Mills. Most of our journeys start or finish in Greater Manchester, Cheshire, Lancashire or Yorkshire. We also take pre-booked journeys anywhere in the UK and regularly travel nationwide for corporate clients and events, including runs to London, Leeds, Liverpool and Birmingham.

Yes. Provide your flight number when booking and we'll monitor it in real time. If your flight is delayed, we adjust the pickup accordingly. Airport transfers include 60 minutes of free wait time from landing.

Yes. Approved accounts get consolidated monthly invoicing on 30-day terms, with a named contact at R5. You can apply through our corporate accounts page or get in touch.

All major credit and debit cards, bank transfers, and Apple Pay. Corporate account clients receive consolidated monthly invoicing.

We make changes subject to availability, and a change can alter the fare. Contact the team and we'll confirm any extra charge before you agree to it.

Standard chauffeur bookings: free cancellation up to 48 hours before the scheduled pickup, 100% payable inside 48 hours. Weddings and Proms: free cancellation up to 7 days before. VIP Sprinter: 5 days. Production and event bookings have bespoke terms agreed at booking.

All UK airports. Manchester Airport (all terminals), Liverpool, Leeds Bradford, Birmingham, East Midlands, Newcastle, Edinburgh, Glasgow, London Heathrow, Gatwick, Stansted, Luton, London City. Private aviation: Manchester Airport Private, Farnborough FBO, Liverpool biz-jet apron.

Check your airline's check-in and bag-drop deadlines. Add road journey time, traffic allowance and time for security. Tell us your flight details and requested pickup time so the team can review the plan with you.

Fares depend on pickup address, vehicle class, and timing. Send your route through the booking form or call 0161 327 4199 and we confirm a fixed fare in writing before you travel, with no surge pricing, motorway surcharge or meter.

Mercedes-Benz E-Class (executive saloon, 3 passengers, 3 cases), Mercedes V-Class (group MPV, 7 passengers, 8 cases), Range Rover Autobiography LWB (first-class SUV, 3 passengers, 3 cases), Monaco Sprinter (VIP group flagship, 8 captain seats, 12 cases; one of our Sprinters has tables).

Yes. They carry no livery, roof sign or visible branding. We use the Range Rover Autobiography and Mercedes E-Class for VIP, footballer and other discreet bookings.

Yes. Every R5 driver holds an active private-hire vehicle (PHV) licence from their local council and an enhanced DBS certificate (child & adult workforce). R5 operates under Tameside Metropolitan Borough Council operator licence OP241726. See our licensing and compliance page for verification.

On request, for production, VIP, footballer and high-profile corporate bookings. We brief every driver not to post about any booking on social media, and to never photograph or discuss passengers. We accept your own NDA template, or can supply ours.

Yes. We offer wedding packages in the Range Rover Autobiography or Mercedes E-Class, with ribbons in your colour, and the V-Class and Monaco Sprinter for bridal parties and late guest runs. We can coordinate several cars across the whole day.

Yes. We take regular term-time school runs and plan for the same chauffeur each morning where timing allows. Every R5 driver holds an enhanced DBS certificate.

Yes. Our match-day chauffeur service drops you inside the approved drop zone before the road closures and collects you after the match from an agreed point off the main exit route. It covers Old Trafford, the Etihad, Emirates Old Trafford, Co-op Live and the AO Arena.

Yes. We take multi-day bookings for Cheltenham Festival week (March) and Aintree Grand National week (April). We plan drop-offs around your hospitality passes, help coordinate overnight accommodation, and plan for the same chauffeur across the festival where timing allows.

Yes. We work from your call sheets, with unit base pickups at MediaCityUK, Dock10, the Sharp Project and other Manchester locations, NDAs on request, PO billing and multi-day bookings for talent. See production transport for the full brief.

Yes. We provide rear-facing infant, forward-facing toddler and booster seats on request at no extra charge. Tell us the child's age and weight when you book so we fit the correct seat.

By prior arrangement. We carry assistance dogs free of charge. For other pets, tell us in advance so we can send a suitable vehicle, usually the V-Class or Range Rover with a protective cover; we may charge a valeting fee.

Call 0161 327 4199 as soon as you notice. Our chauffeurs check the car at the end of each journey, and we log anything they find at the office. Once we've matched it to your booking, we'll arrange return delivery or collection.

Yes, for pre-booked journeys. We answer the phone from 08:00 to 21:00, and online and WhatsApp enquiries are open 24/7. We take short-notice bookings when a car and chauffeur are free.

Yes. Give the passenger's name, mobile, and any access notes (gate code, specific pickup door) at booking. We contact the booker for changes and the passenger only for live updates on the day. Common for PAs booking for executives and parents booking for students.