Legal
"R5 Executive Travel" ("R5", "we", "us") means R5 Executive Travel Limited, Company No. 14490236, registered office: 61 Lyne View, Hyde, England, SK14 4ND.
"Client" means any individual, company, partnership, or other entity booking services from R5.
"Driver" means any person employed or engaged by R5 to operate vehicles or otherwise deliver the service.
"Service(s)" means the passenger transport services provided by R5 under these terms.
"Event Services" means bookings categorised as Weddings, Proms, or VIP Sprinter Hire (Mercedes Sprinter or equivalent luxury minibus).
All bookings must be made through R5's official channels (website form, mobile app, email, or telephone). A booking is only confirmed once the Client receives written confirmation (email or in-app message) from R5. R5 reserves the right to refuse any booking without obligation to give a reason.
For non-account customers, full payment must be made in advance of the booking. Payment must clear before the vehicle is dispatched.
Approved account customers may pay by invoice within 14 days of the invoice date unless the invoice states otherwise. R5 reserves the right to suspend or withdraw account facilities at any time without notice.
Category and balance due:
Deposits may be required on a case-by-case basis at R5's discretion. Where a deposit is taken, it will be deducted from the final balance. The remaining balance must be cleared by the stated deadline or the booking will be cancelled.
Additional charges may apply in circumstances where the original scope of the booking is exceeded or where R5 incurs additional costs in fulfilling the Service. These may include (but are not limited to):
R5 will endeavour to notify the Client as soon as reasonably possible if such costs become likely during a journey. However, where notification is impractical (for example, in situations requiring immediate action to continue service), R5 reserves the right to proceed and recover the associated costs after completion of the booking.
All additional charges will be invoiced to the Client's original payment method or account. Such charges are payable within 14 days of the invoice date regardless of when the invoice is issued. The Client remains liable for all charges once the additional service has been provided or the related cost incurred.
If the Client disputes any additional charge, they must notify R5 in writing within 5 working days of the invoice date. Failure to do so will be deemed acceptance of the charge.
All standard charges, including waiting time, tolls, and parking, are transparently listed and applied at the prevailing rates set out within these Terms and Conditions or the confirmed quotation. R5 does not apply hidden fees or retrospective administrative costs except where required to recover direct third-party expenses.
All Clients are treated as corporate customers unless otherwise agreed in writing. A card processing fee may apply to all card payments unless payment is made by bank transfer or another approved method.
An invoice is late the day after its due date. From that date R5 may:
R5 may also recover all reasonable costs of collection including legal and agency fees.
Free cancellation is available up to 48 hours before the scheduled pick-up. Inside 48 hours: 100% of fare payable.
Changes are subject to availability and may incur additional charges at current rates.
Where due, refunds are processed to the original payment method minus non-recoverable payment-processing fees.
Clients must behave in a respectful and orderly manner at all times. Drivers may terminate a journey if behaviour is unsafe, abusive, or illegal. Full fare remains payable in such cases.
No smoking, vaping, or illegal substances are permitted in any vehicle.
Damage or valeting: the Client is liable for all damage and exceptional cleaning costs plus a £100 administration fee.
Pets are carried by prior arrangement only. Assistance dogs are carried free of charge.
R5 tracks inbound flights and includes 60 minutes of complimentary waiting time from the actual landing time. After this, waiting time will be charged per vehicle type as follows (plus VAT):
Waiting is billed in 15-minute increments.
Standard airport parking charges are included within the fare, along with all other standardised extras. R5 does not seek to add additional fees after the journey unless exceptional circumstances apply.
R5 makes contact with passengers upon landing to minimise parking costs. Clients are advised when to make contact with the Driver so that both parties reach the arrivals hall concurrently, ensuring smooth collection and avoiding unnecessary parking charges.
If, however, the Client requests the Driver to wait pre-emptively inside the arrivals hall (for example, to be present when the flight lands), any additional parking fees incurred as a result will be added to the invoice.
A 15-minute grace period is provided from the scheduled pick-up time. After this period, waiting time is charged in 10-minute increments at the prevailing hourly rate for the vehicle type.
The Driver will always make reasonable attempts to contact the Client or passenger before leaving and will do their best to avoid any missed connection.
If, however, contact cannot be established and the Client or passenger fails to appear within 15 minutes of the scheduled pick-up time, the Driver may be required to leave due to scheduling commitments, and the booking may be treated as a no-show (full fare payable).
The use of toll roads, congestion zones, or clean air zones is at the Driver's discretion unless specifically instructed by the Client. Any associated charges will be added to the fare.
R5 may upgrade the booked vehicle in a strict linear hierarchy (Executive Saloon to Luxury Saloon to Executive MPV to Luxury MPV) at no extra cost. No downgrades without Client consent.
R5 is not liable for delays or non-performance caused by events outside its reasonable control (traffic, weather, road closures, breakdowns, or emergencies).
If a vehicle becomes unavailable, R5 will attempt to provide a comparable replacement. If unavailable, the affected hire charge will be refunded.
R5 is not responsible for loss or damage to items left in vehicles.
Advance payments for services cancelled due to force majeure will be held as credit for 12 months or refunded less unrecoverable costs.
R5 processes personal data in accordance with the UK GDPR and Data Protection Act 2018. Journey details are confidential and shared only as required to deliver the service or by legal obligation. For full details, see our Privacy Policy.
These Terms and Conditions are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.
R5 may assign or sub-contract any part of the service to suitably qualified operators. The Client may not assign rights or obligations without R5's prior written consent.
These Terms, together with any written quotation or booking confirmation, constitute the entire agreement between the parties. If any clause is found to be invalid or unenforceable, the remaining clauses remain in full force and effect.
By making a booking with R5 Executive Travel, the Client confirms they have read, understood, and agreed to be bound by these Terms and Conditions.
If you have any questions about these terms, please contact us:
R5 Executive Travel Limited
Company No. 14490236
61 Lyne View, Hyde, England, SK14 4ND
Email: info@r5executive.co.uk
Phone: 0161 327 4199